Billing

Horizon has upgraded the eBilling system. However, your current login information will still grant you access to the eBilling website.

The first time you log in after the upgrade, you will be prompted to provide a security question and answer. This will allow you to retrieve your password if you forget it in the future. You will also be asked to create a new payment password, as well as a security question/answer. This password and security question/answer is a security feature that is required by our payment processing system. Once they are setup, the system will remember them and you will not need to enter this information for future payments.

If you have any further questions or need assistance, please contact a Customer Service Representative at 740-772-8331.

Please make checks payable to Horizon.

Payments can be mailed to the following address:

Horizon
P.O. Box 480
Chillicothe, OH 45601-0480

Horizon services are billed one month in advance.  When you receive your bill in the mail, the due date is at least 16 days after the date the bill was printed and mailed to you.  If the bill is not paid by the due date, it becomes past due.  When Horizon disconnects a customer’s services, they will mail a written notice of disconnection postmarked at least 7 days prior to the date the services to be disconnected.  The disconnect date on this notice will be at least 16 days after the original due date on the bill.

A late charge will be assessed on any customer bill which remains unpaid after the statement closing date.  This charge will be the greater of either $8 or an amount that equals 1.5% of the unpaid balance.  This charge will appear on the next bill.  You can make payments using direct bank debit, online, through mail, or in person at our corporate headquarters. Please note that a fee may apply for agent-assisted payments. 

We offer several options for paying your bill online, including through our website and through your bank.
Horizontel.com
Once you register your account under View/Pay bill you can:

  • Set up a reccurring automatic payment. We accept checking, Visa, MasterCard, Discover and American Express.
  • Make a one-time payment.

Horizon does not charge any additional fees for processing a payment with horizontel.com.
 
Online Bill Pay & eBills With Your Bank
Horizon accepts payments that are scheduled through your bank's website. Access your bank website and add Horizon as a payee to schedule your next payment. Please be sure to enter your account number exactly as it is displayed on your Horizon bill, your bank will pay the amount to the account number you provide. You may be required to enter Horizon’s address, please use P.O. Box 480 Chillicothe, OH 45601-0480. 
Horizon does not charge any additional fees for processing a payment from your bank's online payment service.

NOTE: Please print your online bank confirmation and retain for your records until you see the payment reflected on your next bill. 
 

You can make a payment by calling one of our customer service agents at 740.772.8331 or 1.866.436.7163. Beginning July 1, 2013 there will be small fee of $5.00 per agent-assisted payment. 
 

Payments can be made at our corporate headquarters, Monday through Friday 9AM-5PM (except holidays). We accept cash, money orders, checks, Visa, MasterCard, Discover, and American Express. Horizon offers the convenience of a 24-hour drop box located at the main entrance of the corporate office. 
Please note that a $5.00 fee will apply for agent-assisted payments. 
Corporate Headquarters

  • Horizon
    68 E Main Street
    Chillicothe, OH 45601
     

In addition to the corporate headquarters, you may also pay your bill at the locations listed below:
Authorized Payment Agencies

  • LCNB - Frankfort Branch
    Main Street & Springfield Street
    Frankfort, OH 45628
  • Kingston National Bank – Kingston Branch
    2 N. Main Street
    Kingston, OH 45644

Please note that payments made at these locations should be made 2 days prior to your due date. Payments made to unauthorized agents may result in the improper or untimely crediting of a subscriber's account.