How do I manage my spam mail?

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  1. Open your web browser and go to
  2. Enter your Email Address and Password then select Mail Settings in the drop down box labeled “Go to:” and press Sign in.
  3. From the menu on the left, select  Spam Management.
  4. To view messages trapped in your quarantine, select Quarantined Mail from the menu on the left.  Please note: Messages trapped in the Quarantined Mail folder will automatically be deleted after 15 days.
  5. Select a message by checking the box next to perform an action on that message.
  6. To deliver the message to your inbox, click the Please deliver normally link.  To delete the message from your quarantine, click the Please delete permanently link. Please note: Using the deliver normally and delete permanently links will not automatically create whitelists or blacklists.
  7. To set blacklist and whitelist rules or see more details of a message trapped in your quarantine, click the subject of the message.
  8. While viewing an individual message you can select an option from the Action menu, and click Execute to perform that action.
Residential, Business Internet