How to Use Premium Voicemail

With your voice mail service, you have multiple voice mail boxes. The following directions will assist you in setting up your main greeting that all callers hear and select the appropriate mailbox and change the password. You will also set up the tree mailbox greetings and change the tree mailbox passwords.

Administrator Setup:

Step 1: Record Your Group Greeting (This must be done by the Administrator)
1. Dial 779-9005 to access voice mail.
If calling from your home phone number or an Associated Number and you have Auto-login, Press the * key when the prompt asks you for your Mailbox ID. Otherwise, when the prompt tells you to enter your Mailbox Number, enter your home phone number with area code.
2. Enter your password (0000 for now) followed by the # key. (you will have the option to change your password later)
3. When prompted for your Mailbox ID, press the * key. You will be at the Group Greeting Menu.
4. Press 4 to record a Group Greeting.
5. At the tone, record your greeting. When you are finished press the # key. For example: “Welcome to the Jones family voice mail. To leave a message for Tom, Press 1. To leave a message for Nancy, Press 2. For Bobby press 3.” And so on…
6. The prompt will ask you if you want to:

a. Press 1 to listen to your greeting (to review how it sounds).

b. Press 4 to record your greeting again, followed by the # key.

c. Repeat these steps until your greeting is acceptable.
7. Press 2 to save the greeting.
8. Press the * key to return to the Mailbox Setup Menu.

Tree Mailbox Setup

Step 2: Accessing Your Tree mailbox
1. Dial 779-9005 to access voice mail.
If calling from your home phone number or an Associated Number and you have Auto-login, Press the * key when the prompt asks you for your Mailbox ID. Otherwise, when the prompt tells you to enter your Mailbox Number, enter your home phone number.
2. When prompted for your password, Follow the prompt and enter your Password (0000 for now), followed by the # key and go to the next step.

Step 3: Record Your Personal Greeting
1. At the Main Menu press 9.
2. Press 1 for Greeting Options.
3. Press 4 to Record a Greeting.
4. At the tone, record your greeting. When you are finished press the # key.
5. The prompt will then ask you if you want to:

a. Press 1 to listen to your greeting (to review how it sounds).

b. Press 2 to record your greeting again, followed by the # key.

c. Repeat these steps until your greeting is acceptable.
6. Press the * key two times to return to the Main Menu and go to Step 4

Step 4: Change Your Tree Mailbox Password
1. At the Main menu, press 9 for Mailbox Set Up
2. Press 2 to change your Password
3. Enter you new Password (1-16 Digits) followed by the # key (choose a number you will remember)
4. Re-Enter your password followed by the # key.
5. Hang Up.
6. Record your new password for future reference.

Note: If you are the administrator, the password you have changed will now also be the password for accessing the Group Greeting Menu.

Step 5: To Set Call Forwarding
Call Forward Busy
 

  • Dial *90
  • At the dial tone, enter 779-9005
  • Hang up

Call Forward No Answer

  • Dial *92
  • At the dial tone, enter 779-9005
  • Hang up

You should test the mailbox setup by calling into your voice mail and listening to the greetings. Follow the greeting to each mailbox to make sure that it directs you to the appropriate tree mailboxes. If you have any questions about your Voice Mail service from Horizon, please feel free to give us a call at 772-8331.