Why am I being asked for a security question and answer to pay my bill online?

Error message

Notice: Undefined index: safe_value in theme_field_detailed_question() (line 1818 of /var/www/html/CorpWeb/sites/all/modules/faq/faq.module).

Horizon has upgraded the eBilling system. However, your current login information will still grant you access to the eBilling website.

The first time you log in after the upgrade, you will be prompted to provide a security question and answer. This will allow you to retrieve your password if you forget it in the future. You will also be asked to create a new payment password, as well as a security question/answer. This password and security question/answer is a security feature that is required by our payment processing system. Once they are setup, the system will remember them and you will not need to enter this information for future payments.

If you have any further questions or need assistance, please contact a Customer Service Representative at 740-772-8331.

Residential, Business Billing